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Migrant Information Centre (Eastern Melbourne) (MIC) provides a range of services for migrants and refugees living in the eastern suburbs of Melbourne. Our services are available to people living in the local governmnent areas of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra Ranges. Our services are free and confidential.

We can provide information and help on issues related to aged care & disability, employment, English classes, volunteering, family support, , housing, migration and youth services. The MIC's Customer Service Charter can be downloaded by clicking here.

Our services are designed to assist migrants and refugees to settle in Australia and to promote equity of access for migrants to all services provided in the community. If you would like to become a member of the Migrant Information Centre please contact Sue Herbst on 92854888 or email sherbst@miceastmelb.com.au.

Contact Details

The MIC provides settlement services five days per week at both the Box Hill Office - 27 Bank Street Box Hill, telephone 9285 4888 and our Croydon Office at 185 Mt Dandenong Road Croydon, telephone 9020 2969. All other services are provided through our Box Hill office only.

If you have any feedback on the services of the MIC please contact Sue Herbst on 92854888 or email sherbst@miceastmelb.com.au.

New Program to help people stay living at home - Access & Support

A new free service to help people to stay at home for longer has started at the MIC. The Access & Support Program will help people who are older and frail or younger and with a disability or their carers to access Home and Community Care Services. The Access & Support Program can especially help people who are financially disadvantaged, are living with dementia, are worried about their housing situation, whose first language is not English, or are from Aboriginal or Torres Strait Islander background.

The types of services most popular for clients are Council services such as domestic assistance, delivered meals, personal care and respite for carers, as well as physiotherapy, occupational therapy, podiatry and social groups. The Access & Support Program is for people who live in Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra Ranges local government areas. It is a free and confidential service and is supported by government funding from both the Commonwealth and State governments through the Home and Community Care program.

If people want to know more about the program, they can telephone the Access & Support Program directly on 9275 6901. For more information CLICK HERE

MIC Hannah Kinross Award for Staff

The MIC has established an annual award for staff to be presented each year in the name of Hannah Kinross. Hannah was a staff member of the MIC who tragically died in Kokoda in August 2009. Hannah's work at the MIC truly reflected our mission to:
Build a stronger multicultural community through providing practical solutions to barriers for accessing services and service gaps and establishing quality service delivery for migrants and their families in the Eastern Region of Melbourne

The2011/2012 Hannah Kinross Award was awarded to Tial Hnem. Staff who nominated Tial cited her committment to ensuring that her clients had all information required to make informed decisions, understood their service options and to assisting her clients to access services. Tial's colleagues also noted that her work at all times had a focus on delivering practical services to the people the MIC serves.

Volunteer at the Migrant Information Centre (Eastern Melbourne)

The MIC has volunteer opportunties for people to assist young refugee students with their homework. There are two homework support groups, one in the City of Knox and one in the City of Maroondah. If you would like more information please contact Lorraine Busuttil at the MIC on 9285 4888 or email llbusuttil@miceastmelb.com.au

There are a number of other volunteer opportunities at the MIC including assisting refugee community groups to establish office and office systems, working with refugee clients to assist them with their studies or to better understand the labour market and how to apply for jobs as well as assisting MIC staff with particular projects or general administrative work. To dowload further information on the volunteer oportunities please click here.

For further information please contact Mervat Dahdoule on telephone 9285 4888 or email mdahdoule@miceastmelb.com.au

Donations to the Migrant Information Centre Settlement Support Fund

The MIC has established a trust fund for donations to support the direct assistance provided to refugees and migrants in necessitous circumstances. Donations to the fund are tax deductible. For further information please contact Sue Herbst on 9285 4888 or email sherbst@miceastmelb.com.au.

To make an online donation please click the icon below. On line donations to the Settlement Support Fund are made through Our Community - 100% of donations are used to provide direct assistance to refugees and migrants.

Donation to MIC




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Photo © 1999 Bill Thomas
Last Updated Thursday, May 9, 2013 [top of page