Client Statistics 2010/11
The Migrant
Information Centre provides a case work service to migrants
and refugees living in the local government areas of Boroondara,
Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra
Ranges. Information about our case work can be accessed by
clicking on details below. The information will be updated
monthly. For further information please contact Sue Herbst
on 9285 4888 or email
sherbst@miceastmelb.com.au
Number
of Client Contacts
Country
of Birth of Clients
Nature
of Enquiries
Type of Contract
Client
Feedback
Feedback
from MIC Training Sessions
From September
2000 the Migrant Information Centre will be seeking feedback
from our clients on their satisfaction with the services we
offer. The survey is translated and results are collated monthly.
Number
of Client Contacts for 2011/12
|
|
2001/02 |
2002/03 |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
2008/09 |
2009/10 |
2010/2011 |
2011/2012 |
%
difference 2010/11& 2011/12
|
|
July
|
163 |
152 |
181 |
212 |
393 |
289 |
362 |
345 |
554 |
544
|
453 |
-16.7% |
|
August
|
151 |
150 |
186 |
198 |
398 |
403 |
476 |
313 |
481 |
549
|
546 |
-0.55% |
|
September
|
124 |
122 |
140 |
248 |
300 |
310 |
320 |
433 |
366 |
564 |
521 |
-7.6% |
|
October
|
140 |
103 |
178 |
279 |
331 |
344 |
370 |
363 |
488 |
493 |
432 |
-12.4% |
|
November
|
112 |
110 |
168 |
278 |
399 |
255 |
331 |
528 |
532 |
472 |
529 |
12.1% |
|
December
|
86 |
157 |
174 |
292 |
320 |
212 |
304 |
313 |
460 |
480 |
|
|
|
January
|
123 |
166 |
198 |
256 |
387 |
237 |
408 |
370 |
435 |
345 |
|
|
|
February
|
141 |
139 |
241 |
272 |
339 |
260 |
372 |
398 |
637 |
522 |
|
|
|
March
|
127 |
208 |
180 |
364 |
371 |
318 |
306 |
338 |
530 |
428 |
|
|
|
April
|
153 |
180 |
194 |
356 |
293 |
298 |
310 |
326 |
387 |
427 |
|
|
|
May
|
213 |
195
|
228 |
365 |
424 |
456 |
326 |
439 |
485 |
475 |
|
|
|
June
|
138 |
170 |
258 |
360 |
332 |
376 |
315 |
364 |
468 |
511 |
|
|
Country
of Birth of Clients
In November
2011,there were 529 client contacts. People born in Burma
(350) were the main group.
Nature
of Client Enquiries
In November
2011, there were 1154 enquiries. 165 of them were associated
with housing and accommodation and 226 with understanding
and completing forms.
Type
of Contact
In November
2011, 132 of all client contact were by telephone and 386
contacts were face to face.
Client
Feedback
Clients
are offered a translated survey to complete. The information
will be updated monthly.
Question
1
When
you talked with the staff member today was the information
they provided clear to you?
Question
2
Did
you find the information provided useful?
Question
3
How
helpful did you find the staff who you spoke with today?
Question
4
Would you recommend the MIC
to your family and friends?
Question 5
What other services would you like the MIC to offer?
- Other government organizations
Question 6
Do you have any comments?
Comments
received November 2011 are listed below
- I appreciate everything you guys doing and may God bless
you.
- I just want to take this time to say thank you to MIC
staff for their hard work and being nice to those that come
in for the services or help.
| 
