Client Statistics 2009/10
The Migrant
Information Centre provides a case work service to migrants
and refugees living in the local government areas of Boroondara,
Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra
Ranges. Information about our case work can be accessed by
clicking on details below. The information will be updated
monthly. For further information please contact Sue Herbst
on 9285 4888 or email
sherbst@miceastmelb.com.au
Number
of Client Contacts
Country
of Birth of Clients
Nature
of Enquiries
Type of Contract
Client
Feedback
Feedback
from MIC Training Sessions
From September
2000 the Migrant Information Centre will be seeking feedback
from our clients on their satisfaction with the services we
offer. The survey is translated and results are collated monthly.
Number
of Client Contacts for 2009/10
|
|
2001/02 |
2002/03 |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
2008/09 |
2009/10 |
2010/2011 |
%
difference 2009/10 & 2010/11
|
|
July
|
163 |
152 |
181 |
212 |
393 |
289 |
362 |
345 |
554 |
544 |
-1.8% |
|
August
|
151 |
150 |
186 |
198 |
398 |
403 |
476 |
313 |
481 |
|
|
|
September
|
124 |
122 |
140 |
248 |
300 |
310 |
320 |
433 |
366 |
|
|
|
October
|
140 |
103 |
178 |
279 |
331 |
344 |
370 |
363 |
488 |
|
|
|
November
|
112 |
110 |
168 |
278 |
399 |
255 |
331 |
528 |
532 |
|
|
|
December
|
86 |
157 |
174 |
292 |
320 |
212 |
304 |
313 |
460 |
|
|
|
January
|
123 |
166 |
198 |
256 |
387 |
237 |
408 |
370 |
435 |
|
|
|
February
|
141 |
139 |
241 |
272 |
339 |
260 |
372 |
398 |
637 |
|
|
|
March
|
127 |
208 |
180 |
364 |
371 |
318 |
306 |
338 |
530 |
|
|
|
April
|
153 |
180 |
194 |
356 |
293 |
298 |
310 |
326 |
387 |
|
|
|
May
|
213 |
195
|
228 |
365 |
424 |
456 |
326 |
439 |
485 |
|
|
|
June
|
138 |
170 |
258 |
360 |
332 |
376 |
315 |
364 |
468 |
|
|
Country
of Birth of Clients
In July
2010,there were 544 client contacts. People born in Burma
(336) were the main group.
Nature
of Client Enquiries
In July
2010, there were 1218 enquiries. 199 of them were associated
with housing and accommodation and 237 with understanding
and completing forms.
Type
of Contact
In July
2010, 189 of all client contact were by telephone and 353
contacts were face to face.
Client
Feedback
Clients
are offered a translated survey to complete. The information
will be updated monthly.
Question
1
When
you talked with the staff member today was the information
they provided clear to you?
Question
2
Did
you find the information provided useful?
Question
3
How
helpful did you find the staff who you spoke with today?
Question
4
Would you recommend the MIC
to your family and friends?
Question 5
What other services would you like the MIC to offer?
-
Housing, Public housing
-
It is hard to have an appointment for migration when
I need a query
Question 6
Do you have any comments?
Comments
received July are listed below
-
Thank you so much for your help
- Happy with the services that I always received
| 
