Client Statistics 2009/10
The Migrant
Information Centre provides a case work service to migrants
and refugees living in the local government areas of Boroondara,
Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra
Ranges. Information about our case work can be accessed by
clicking on details below. The information will be updated
monthly. For further information please contact Sue Herbst
on 9285 4888 or email
sherbst@miceastmelb.com.au
Number
of Client Contacts
Country
of Birth of Clients
Nature
of Enquiries
Type of Contract
Client
Feedback
Feedback
from MIC Training Sessions
From September
2000 the Migrant Information Centre will be seeking feedback
from our clients on their satisfaction with the services we
offer. The survey is translated and results are collated monthly.
Number
of Client Contacts for 2009/10
|
|
2001/02 |
2002/03 |
2003/04 |
2004/05 |
2005/06 |
2006/07 |
2007/08 |
2008/09 |
2009/10 |
%
difference 2008/09 & 2009/10
|
|
July
|
163 |
152 |
181 |
212 |
393 |
289 |
362 |
345 |
554 |
61% |
|
August
|
151 |
150 |
186 |
198 |
398 |
403 |
476 |
313 |
481 |
54% |
|
September
|
124 |
122 |
140 |
248 |
300 |
310 |
320 |
433 |
366 |
-18% |
|
October
|
140 |
103 |
178 |
279 |
331 |
344 |
370 |
363 |
488 |
35% |
|
November
|
112 |
110 |
168 |
278 |
399 |
255 |
331 |
528 |
532 |
0.76% |
|
December
|
86 |
157 |
174 |
292 |
320 |
212 |
304 |
313 |
460 |
47% |
|
January
|
123 |
166 |
198 |
256 |
387 |
237 |
408 |
370 |
435 |
17.6% |
|
February
|
141 |
139 |
241 |
272 |
339 |
260 |
372 |
398 |
637 |
60% |
|
March
|
127 |
208 |
180 |
364 |
371 |
318 |
306 |
338 |
|
|
|
April
|
153 |
180 |
194 |
356 |
293 |
298 |
310 |
326 |
|
|
|
May
|
213 |
195
|
228 |
365 |
424 |
456 |
326 |
439 |
|
|
|
June
|
138 |
170 |
258 |
360 |
332 |
376 |
315 |
364 |
|
|
Country
of Birth of Clients
In February
2010,there were 637 client contacts. People born in Burma
(418) were the main group.
Nature
of Client Enquiries
In February
2010, there were 1393 enquiries. 240 of them were associated
with housing and accommodation and 222 with understanding
and completing forms.
Type
of Contact
In February
2010, 122 of all client contact were by telephone and 511
contacts were face to face.
Client
Feedback
Clients
are offered a translated survey to complete. The information
will be updated monthly.
Question
1
Please
circle the picture that best represents your overall impression
of the service you received today.
Question
2
Please
circle the picture that best represents your overall impression
of the information the MIC gave you today.
Question
3
Please
circle the picture that best represents whether you thought
the time you needed to wait for an appointment with a MIC
worker was reasonable.
Question
4
Please circle the picture
that best represents whether you would refer your friends
and family to the MIC.
Question 5
How did you hear about the Migrant Information Centre
From case worker.
From AMES (Box Hill)
Question 6
Any
Comments?
Comments
received February are listed below
Thank you so much for your help.
Thanks staffs for the kindness shown at all times.
| 
